Shipping & Handling Policy

Order Processing & Handling

  • Handling Time: All physical orders are processed and prepared for shipment within 1—3 business days (excluding weekends and holidays).

  • Order Confirmation: You will receive an email confirmation immediately after placing your order, followed by a separate email with tracking information once your package is received by the carrier.

Shipping Rates & Calculations

  • Weight-Based Calculation: Shipping costs are calculated dynamically at checkout based on the total packaged weight, parcel dimensions, and delivery address.

  • Carrier Options: We work with multiple shipping partners (including USPS, UPS, FedEx, and DHL) to provide the most reliable and economical delivery options. Available services and real-time rates will appear at checkout for your selection before final payment.

Estimated Delivery Timelines

Destination & Service — Estimated Transit Window — Carrier Options

  • Domestic Ground (US) — (3—7 business days) — USPS Ground Advantage, UPS Ground

  • Domestic Expedited (US) — (2—3 business days) — USPS Priority Mail, UPS 2nd Day Air

  • Canada (Standard International) — (6—12 business days) — USPS First-Class Mail Int'l, UPS Standard to Canada

  • United Kingdom (Standard International) — (7—15 business days) — USPS First-Class Package Int'l, DHL Express

Transit times are estimates provided by carriers and do not include the 1—3 business day handling window.

International Shipping & Customs (Canada & UK)

  • Customs, Duties & Taxes: Orders shipped outside the United States may be subject to local import taxes, customs duties, and brokerage fees imposed by the destination country (e.g., GST/PST in Canada, VAT in the UK). These fees are not included in our shipping charges and are the sole responsibility of the customer upon delivery.

  • Customs Delays: International parcels must clear customs inspection, which can occasionally cause delays beyond our estimated delivery windows.

Delivery Terms & Issue Resolution

  • Tracking: Tracking details will update within 24 hours after the carrier scans the parcel.

  • Damaged or Missing Packages: If your shipment arrives damaged or is lost in transit, please contact us within 7 business days of the delivery date with your order number and clear photos of any damage to initiate an investigation and carrier claim.

  • Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for shipments delivered to incorrectly entered addresses, and reshipment fees will apply.